FAQs

WHO SHOULD I ASK FOR ASSISTANCE?

You can first refer to our FAQ for details, or email us at info@good-vibes-only.co. 

 

HOW DO I PLACE AN ORDER? 

You can place your order directly at our website. Should you have any difficulties placing your order, please contact us at info@good-vibes-only.co.

 

CAN I CHANGE MY ORDER INFORMATION AFTER MY ORDER IS CONFIRMED?

Once your order is confirmed, all information and delivery details cannot be changed. So please make sure you double check all the information when you place your order.

 

WHEN WILL I RECEIVE MY ORDER? CAN I CHANGE THE DELIVERY TIME?

Once your order is confirmed, you will receive a confirmation email. When your item is ready to despatch. You will receive another email with the tracking information. Pre-order items’ estimated delivery frame would be stated in the specific product’s page. We would strive to ensure to have it delivered within the frame but it is not guaranteed.

Please ensure all delivery information is correct. As incorrect, insufficient information might cause delay of the delivery as a result of pending payment verification or customs clearance.

Your local customs office may ask for more documents and time to have the package cleared, which might result in longer delivery time.

 

IS THERE ANY EXTRA CHARGES THAT MIGHT OCCUR FOR THE ORDER AND THE DELIVERY?

Import Taxes & Duties - We are not responsible for any import taxes, duties and related customs fee incurred when the product arrives at the destination country. These charges are determined by the customs office of the specific destination. 

The recipient of the package is responsibility of these charges. For further details of charges, please contact your local customs office. 

Customs & Regulations - We are not responsible for items that are restricted when they get into specific countries. We would not refund any items returned to us or confiscated by the local authorities.

Foreign Transaction Fees - Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.

You are responsible for the risk of loss upon delivery to your assigned address. If the recipient or the collector is not the original purchaser, then you accept that the signature of the recipient or collector is evidence of due delivery and fulfilment of your order by us and you will release us from any and all liability with respect to the due and complete performance of your purchase order of products. You also accept the associated transfer of responsibility (including risk of loss) at the same time.

 

CAN I CHANGE, CANCEL, OR RETURN/REFUND MY ORDER?

We apologise that and confirmed orders cannot be changed, canceled, returned or refund. Exchange, return or refund would only be acceptable when product damages and defects are caused by us. Please provide us with your order number and the evidences of the product damages and defects within 7 days of delivery to info@good-vibes-only.co. 

All return shipping fees are the responsibility of the customer. Return packages are the customer’s responsibility until they are received by us so it is recommended that you take necessary precautions by using registered and traceable service when returning your package.

All returning products must be in its original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging.

The exterior packaging box/bags is not a sale item, but for product packaging and protection only. Dents and scratches on the packaging surface caused by delivery are not included in the Exchange & Refund Policy. 

 

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